Deposit not credited
You paid to the account we confirmed, sent the transaction ID, and the balance has not updated beyond the stated window.
Complaints
Complaints and Concerns
If a deposit, withdrawal, account decision or the conduct of anyone acting for us has gone wrong, this is the route. Complaints go to a second person, not the agent who handled your chat, with a timeline you can hold us to.
- Second reviewer
- Stated timeline
- Evidence checklist
- Written outcome
Direct answer
How do you make a complaint to BetPro ID Dealer?
Quick answer
Send a message starting with the word COMPLAINT in your dealer chat, or email support@betproiddealer.com with “Complaint” in the subject. Include your username, what happened, when, and the evidence listed below. The complaint is logged and reviewed by someone other than the agent who handled the original conversation. You receive an acknowledgement within 24 hours and a written decision within three working days, longer only if we tell you why.
- WhereChat (mark it COMPLAINT) or support@betproiddealer.com
- Reviewed byA second person
- AcknowledgedWithin 24 hours
- DecisionWithin 3 working days
- OutcomeIn writing
Scope
What you can complain about
Withdrawal late or missing
A correctly requested withdrawal has passed its window without payment or a proof of transfer.
Account decision
You believe a suspension, duplicate consolidation or closure was wrong or unexplained.
Offer or settlement dispute
Rollover applied incorrectly, a bet settled wrongly in your view, or terms changed without notice.
Conduct
Anyone acting for us asked for something we say we never ask for, was rude, or gave information that turned out to be wrong.
Impersonation
A number or page pretending to be us caused you loss. We cannot refund third-party fraud, but we investigate and warn others.
Before a complaint, give the normal route a chance: most delays resolve inside the windows on the withdrawal and deposit pages. A complaint is for when the window has passed or the answer you got was wrong.
Evidence
What to include
- Your BetPro ID (username)
- A one-paragraph timeline: what you did, when, what happened
- Transaction IDs or payout references involved
- Cropped screenshots of the relevant messages or statuses (hide balances and unrelated transactions)
- What outcome you are asking for: credit, payout, status change, explanation
- Passwords, OTPs or PINs (never, including in evidence)
- Uncropped wallet screenshots
- Multiple duplicate messages; one clear complaint moves faster than ten
Process
How a complaint is handled
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Logged and acknowledged
Within 24 hours you receive a reference and the name of the reviewer. The original agent is not the reviewer.
-
Facts checked against the panel
Transaction records, account logs and chat history are compared with your account of events. We may ask one or two clarifying questions.
-
Decision in writing
Within three working days: what we found, what we will do (credit, payout, reversal, explanation) and when. If more time is needed, you are told why and given a new date.
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Action and confirmation
Any credit or payout is actioned and the reference sent. The complaint is closed only when you confirm or do not respond within seven days.
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If you disagree
Reply to the decision with the specific point you dispute. It goes to a final review. We will tell you plainly if nothing further can be done.
Honesty
What a complaint can and cannot achieve
| Can | Credit a verified deposit, pay a verified withdrawal, reverse a wrong status decision, correct an offer calculation, apologise and fix conduct, warn other players about an impersonator |
|---|---|
| Cannot | Reverse settled bets, refund losses from your own wagers, recover money paid to a scammer's account, override exchange-level integrity decisions, or guarantee reopening after a rule breach |
| Timeline | Acknowledgement 24 hours; decision 3 working days; extensions explained |
| Record | Decisions are sent in writing in your chat or by email and kept on file |
Direct answers
Complaints questions
Who reviews my complaint?
A second person, not the agent who handled your original conversation. You are told their name in the acknowledgement.
How long does it take?
Acknowledged within 24 hours; decided within three working days unless we tell you a reason for more time.
Can I complain about another dealer through you?
We can only act on accounts under our panel. If another dealer has taken your money, we can tell you whether the ID can be recovered on the exchange and how to report the fraud to your wallet provider.
Will complaining affect my account?
No. Complaints are normal and do not change your status or treatment.
What if I was scammed by someone pretending to be you?
Report it with screenshots. We cannot refund money sent to a third party, but we investigate, block the impersonation where we can and warn other players. Report the fraud to your wallet provider as well.
Can I get a bet result changed?
Bet settlement follows the exchange's official result. We can check a settlement for error, but we cannot overturn a correct result.
Raise a complaint
Start your message with COMPLAINT, include your username and evidence. Second reviewer, written decision.
18+ · No CNIC for a Client ID · We never ask for OTPs